ANALYTICS API
ANALYTICS
iotum’s Analytics product easily integrates into your app to improve the user experience by gaining insightful data from tracking, monitoring, and analyzing voice and video chat and streaming.
BENEFITS
BENEFITS
Deliver an optimal experience for customers and get high-quality analysis and diagnostics – in real-time
Monitor System Health
With the massive scope and scale of audio and video chat and streaming, it’s crucial to monitor, track and analyze the quality of calls. Pinpoint and solve issues as they arise from anywhere with tools that allow you to oversee video and voice quality, usage, and impressions.
Keep An Eye On Issues And Trends
Whether that’s patterns or problems, iotum Analytics helps to search and inspect call experiences; Find quality issues, locate causes, troubleshoot, and ultimately better understand and finesse the final user experience.
Real-time Monitoring
Gain valuable insight into your ROI when you can access visualized data and metrics in real-time. Data synchronization helps you dive deeper into problem analysis while tracking usage and call quality for live feedback.
FUNCTIONS
FUNCTIONS
Working in tandem with your app, Analytics is able to diagnose and provide real-time alerts to inform you what’s happening when you’re not around
Metrics
- Call Quality
Get detailed numbers regarding the overall quality of calls made including usage, volume, frame rate, average video resolution, and more. - Pulled Insights
Analytics is intelligent enough to extrapolate trends in usage and call quality from an average number of calls and provide and review a daily breakdown of the data. - Live Alerts
Receive prompts and notifications of your event as it unfolds. In the case of an unforeseen circumstance or out-of-scope scenario, you will be alerted as soon as possible to nip the problem in the bud. - Call Diagnostics
Get instant feedback regarding dropped calls, poor call experiences, and lower quality considerations to help determine the next course of action.
- Meeting Sentiments
Acquire insights with Sentiment Analysis for a deeper understanding of positive and negative comments and a meeting’s overall tone. - AI-Transcription
Pull out keywords and topics with AI-powered transcriptions that include time and date stamps for accurate speaker identification - Reference Numbers
Add reference numbers to calls so admins can track meetings in the backend for fast and effective billing. - Department Profiles
Add separate department profiles to your account so you can maximize features and determine which departments can benefit the most.
See how many attendees attended your live stream or webinar
You can view who is tuning in from where and see what device they’re using.
SEE IN REAL-TIME HOW MANY ATTENDEES ARE PRESENT IN A LIVE STREAM OR WEBINAR.
Visible in Gallery View, you can view who is tuning in from where and see what device they’re using.
Unparalleled Quality
- Stays On Track
Iotum tracks quality and usage data to ensure every user is taken care of. No personal data is used, only event logs between the customer and the server. - Top-Notch Monitoring
Covering every corner of the system, iotum Analytics operates in the background to monitor what’s happening in real-time and predict trends in the future.
A Seamless Fit
- Data Made Visual
Easily understood tools display stats and data in a way that is clearly defined and visible for users. - Versatile Integration
Choose between embedding iotum Analytics or accessing it online. Receive statistics and numbers so you can use them in other applications too.
ADDITIONAL FEATURES
ADDITIONAL FEATURES
Live Stream Any Event To Launch, Host And Connect
You To Who You Want To Reach
Real-Time Dashboard
Upon sign-in, be greeted by statuses, connections, geographic distribution, and other timely reports in one location.
Monthly Reports
Live info stays current with auto-updates that show up-to-the-minute data and performance info.
Instant Refresh
Receive an in-depth look breaking down usage and trends sent straight to your inbox.
Live Alerts
Resolve issues on the fly when you receive notifications from users who provide feedback.
Live Metrics Table
View incoming metrics from live conferences and events that provide participant details, recording status, length, and more.
Reports Performance Archives
View numbers and data for every meeting, event, endpoint, log-in info, and participant.
Exported Data
Receive data in a comma-separated format that’s easy to distinguish and send out for further analysis.
WHY IOTUM
WHY IOTUM
Gain Valuable Insights About Who’s Using Your Video And Voice And How They’re Using It
iotum Analytics monitors live streaming in real-time so you can quickly assess trends and solve problems without losing time. Plus, it’s easy to plug and play into your already existing app for feedback and insights that are customized to your needs and delivered directly to your dashboard.
BUILD IT
BUILD IT
BUILT FOR EASY INTEGRATION
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LET’S EXPLORE THE POSSIBILITIES
The iotum platform is built to integrate easily into existing solutions. Let’s see how we can help you.
