REMOTE FIELD SERVICES VIDEO API
Support Remote Field Services By Integrating iotum’s Video Solutions
Hands-free video that connects experts to field technicians for expedited coaching through repairs, inspections, and consultations.
SOLUTIONS
SOLUTIONS
Remote Video Engagement
Expertly lead and instruct on-site workers and individuals through all kinds of scenarios with forward-facing, high-quality video technology from iotum. Coach individuals through training and consultation, facility tours and hosting, maintenance and repair, and so much more. Feedback is immediate via iotum’s browser-based video and voice platform that supports communication carried out using screen sharing, live video annotation, and more.
Included:
- High-quality voice and video
- Live Video Annotation (Augmented Reality)
- Screen sharing
- Document sharing
- Multi-camera functionality
- Closed Caption and translation
Engagement Analytics
Remain at the forefront of what’s happening in different locations and workplaces using reliable technology to track data and metrics. Plus, you can determine the tone and emotional temperature of the meeting for better tracking, and course correction using sentiment analysis. With real-time data available at your fingertips, you can easily detect, diagnose and dive in. Included:
Included:
- Recording
- Transcription
- Sentiment analysis
- Topic tags
- Scoring
Engagement Management
Set field workers up for success using video and voice that’s not only crystal clear to see and understand, but also provides the framework for multiple jobs to be streamlined and co-exist across different locations and workplaces. Use iotum’s Team Messaging for dynamic and centralized communication that brings everyone onto the same channel. Experience true collaboration over a virtual space that provides instant connection.
Included:
- Team Messaging
- Scheduling
- Invitations and reminders (email and SMS)
- Switch from call to video with one click
- Click-to-connect with no downloads
- Waiting room
- Chat
Remote Video Engagement
Expertly lead and instruct on-site workers and individuals through all kinds of scenarios with forward-facing, high-quality video technology from iotum. Coach individuals through training and consultation, facility tours and hosting, maintenance and repair, and so much more. Feedback is immediate via iotum’s browser-based video and voice platform that supports communication carried out using screen sharing, live video annotation, and more.
Included:
- High-quality voice and video
- Live Video Annotation (Augmented Reality)
- Screen sharing
- Document sharing
- Multi-camera functionality
- Closed Caption and translation
Engagement Analytics
Remain at the forefront of what’s happening in different locations and workplaces using reliable technology to track data and metrics. Plus, you can determine the tone and emotional temperature of the meeting for better tracking, and course correction using sentiment analysis. With real-time data available at your fingertips, you can easily detect, diagnose and dive in.
Included:
- Recording
- Transcription
- Sentiment analysis
- Topic tags
- Scoring
Engagement Management
Set field workers up for success using video and voice that’s not only crystal clear to see and understand, but also provides the framework for multiple jobs to be streamlined and co-exist across different locations and workplaces.
Use iotum’s Team Messaging for dynamic and centralized communication that brings everyone onto the same channel. Experience true collaboration over a virtual space that provides instant connection.
Included:
- Team Messaging
- Scheduling
- Invitations and reminders (email and SMS)
- Switch from call to video with one click
- Click-to-connect with no downloads
- Waiting room
- Chat
USE CASES
USE CASES
Quality Inspections
Service Training And Consultation
Facility Tours And Hosting
Quotes And Sales
Maintenance And Repair
WORKFLOW
WORKFLOW
iotum Facilitates Remote Support And Services For All Kinds Of Scenarios
Start A Conversation
iotum provides multiple ways to open a conversation. Reach remote field workers immediately through booking technology, an online waiting room, or click-to-call.
- Book an appointment
- Join an online meeting
- Link-in to a voice or video call
Connect With Remote Field Workers
No matter their location, even in low-bandwidth situations, remote field workers can be connected to customers or led by experts and specialists for immediate care and support.
- High-quality Video and Audio
- In-call Annotation
- Recorded Transcription
- Screen Sharing
- Document and File Sharing
Record, Transcribe and Summarize
Experience total clarity and precision using video and voice with added features like live video annotation and multi-camera video experience. Receive detailed analytics to view further customer insights, data, and feedback.
- Customer Service Video Chat and Voice Recordings
- Save to Cloud
- Live Annotation
USE CASE
See how Repair Specialists are using AR headsets with iotum’s programmable video with live annotation.
BENEFITS
BENEFITS
Iotum’s Field Service Software Is Fast And Functional
I-see-what-you-see technology from iotum takes the guesswork out of imagining what the problem might be and instead puts you right at the center of exactly what it is.
Immediate And Accurate Support
Make remote contact in the case of an emergency or remote disaster wherever you are. Video in a professional for immediate care and connection.
Reliable And Adaptive Technology
Intelligent algorithms decode and remeasure the available bandwidth to provide the best resolution possible. Specific network conditions are adjusted with adaptive video resolution technology for a smooth user experience.
Detailed Visual Feedback
Annotation and multi-angle cameras work hard to showcase precise details for viewers. Bring trainees into hyper-focused schematics or detailed demonstrations. Show customers how to “fix it” themselves without having to make a house call.
Multi-Party Experts
Improve understanding and depth of knowledge by bringing on multiple experts for a rich conferencing experience. Share knowledge and gain diverse insights with Speaker Spotlight and Gallery View.
WHY IOTUM
WHY IOTUM
With iotum, you lessen the gap between sender and receiver. It’s easy to fast-track on-site coaching, and expertly led instructions using sophisticated hands-free technology that greatly impacts remote services across multiple industries. Increase your company revenue and reduce your overall costs with iotum:
- An 80% reduction in travel costs
- Up to 33% decrease in the time it takes to troubleshoot
- Unnecessary trips and commuting 100% eliminated
- 5x Closing Rate
The future is video. Let iotum show you what’s next.
BUILD IT
BUILD IT
BUILT FOR EASY INTEGRATION
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